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Top Tips and Tools to Measure Social Media ROI

By Kuno CreativeSep 16, 2013

measurementMeasuring your social media ROI is becoming increasingly more important each day, but how we measure and analyze social data may be the most important factor. At Gumas Advertising, we've found that, with the help of Google Analytics and Klout, measuring the effects of social media on website traffic and brand awareness is easier than ever before. See how these tools help measure social media ROI here!

Website Traffic

The main purpose of social media campaigns is to not only drive traffic to your website, but to also gain conversions. In order to achieve this purpose, it is important to understand the direct relationship between online media and sales. Luckily, Google has made it very easy to track this through Google Analytics, which gives the user a holistic view of where his/her digital brand stands online.

How it’s done:

  • Define KPIs (Key Performance Indicators): Whether it is time spent on the website, downloads or purchases, it is crucial to set up KPIs to establish a basis for comparison. Google Analytics Social Reports measures the impact of your campaigns in comparison to each benchmark, giving you an easy-to-read report.

  • Analyze Data: Google Analytics uses data to reveal social sources, highlighting which social networks drive the most traffic, result in conversions and, in turn, deliver the highest quality visitors. With this precious information, you can determine which networks are giving you the greatest ROI and which still need content development.

  • Leverage Data: Drive content marketing through Google Analytics’ various tools. Content Reports provide comparison charts, highlighting which content is leading to conversions on what network. The Social Value Graph allows you to compare your social media campaign to other sources, including search, direct and other referrals. And the Pages Report identifies which content has gone the most viral. This is extremely useful, allowing you to see what content is deemed “shareable” by your followers.

  • Take Advantage of Your Social Relationships: Your audience will make you work for their conversion. It takes a while to gain trust; you must provide incentives and offers over time for them to fully commit. Google Analytics makes this easy by differentiating between an immediate conversion or one from a returning visitor.

Brand Awareness

Social media is an extremely efficient advertising medium, allowing you to boost brand awareness while investing minimal financial resources. Regardless to whether a product was purchased online, the fact that the audience was exposed to the brand can greatly influence off-line sales.

Klout, the “standard for influence,” allows you to easily measure your brand recognition online.

How it works:

  • Klout examines your influence across your social network. It generates an analysis derived from your social media sites (Twitter, Facebook, YouTube, etc.), measuring the size of your network, the content you contribute and how many people interact with that content.
  • Klout then puts this data together and creates a “score.” This number ranges between 10 to 100 and is a reflection of your brand’s social influence. You could have 5,000 Facebook friends, but if no one is liking or sharing your content, you will likely receive a low score. 

Can't get enough social media? Download Kuno Creative's latest social media offering: "101 Examples of Creative Facebook Content."

Photo Credit: Digital Good


John Gumas is the Founder and President of Gumas Advertising, a San Francisco advertising agency that has been providing branding, advertising and marketing services for challenger brands since 1984.


Mobile Marketing and Responsive Design
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Kuno Creative

Kuno Creative is more than an inbound marketing agency. We blend the best of inbound marketing with demand generation to achieve long-term growth with swift marketing results.
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