While other web designers and developers jump right into templates, we take the time to ensure we have a deep understanding of your business and sales goals, the needs of your audience, and your company’s true differentiators. We emphasize the importance of creating a custom website that is personalized and unique to reflect your brand.
The length of this discovery process is dependent on your team’s availability and the size of your website.
By reviewing how visitors have been using your site, we work to establish a performance baseline, from there, we work with you to develop strategies and a development plan to improve organic traffic, usability and even conversions.
Upon completion, these data-driven findings are reviewed in a group kickoff session with your Kuno Creative account team.
Identify stakeholders and ideal customers who should be interviewed.
Schedule and conduct interviews.
Analyze data related to your current site’s performance, SEO, design functionality and technical sitemap.
It’s vital that we understand the buyers you want to reach and present architecture and journeys that will facilitate delivering value-rich information that addresses their needs. Just as if you were building a house, this is the foundation upon which your marketing and sales efforts will live.
We identify key pages and user-friendly features that align with respective buyers journeys throughout your website, so they can make an educated buying decision. By leveraging professional web design services, we enhance website usability, readability, and search engine optimization, ultimately driving conversions and providing the best user experience for visitors. Finally, through wireframing, we establish a content hierarchy for pages within user journeys to ensure frictionless progress through any journey to conversion.
This approach mitigates frustrations that prevent users from reaching an intended outcome, such as converting on a form or making a purchase. More complex journeys are diagrammed and presented in a flowchart.
Build and/or confirm your top personas.
Perform information architecture research: sitemap development, journey mapping, CTA strategy and keyword research.
Create wireframing to represent the basic layout of navigation, page structure and content (NOTE: all design elements are approached with a mobile-first strategy).
The number of unique page templates required impacts the duration of the information architecture phase.
Web copy needs to align with visitors’ emotional state at each stage of the buyer's journey, utilizing appropriate voice and tone as tools to help buyers move further down the funnel.
Decades of experience have taught us web copy and messaging are often the biggest hurdle to web-based conversions. With that in mind, we’ve outlined three options for completing website copy and messaging that connects with buyers and encourages their progress through their respective journeys.
If what you have is working, we can make small improvements to SEO, meta descriptions, headers and more.
Your in-house writers dedicate time to rewriting copy and provide it to Kuno Creative to be added to each webpage.
Kuno Creative’s brand journalists can use what they have learned from stakeholder and client interviews to write engaging content backed by SEO best practices. Budget and timeline for this service should be discussed prior to project kickoff.
Creating the new visual design of your website isn’t just updating your site to use new fancy fonts, cool images and fashionable colorways. It’s about making sure your site is designed for real humans with real emotions. A new website can significantly impact user engagement and business growth by enhancing the overall user experience.
Emotions play a major role in every decision we make. By making sure we design with your target audience and their emotions in mind, we are able to evoke the right responses at the right times for the right reasons. Our goal is to make your visitors feel at ease and confident in their choice in becoming your customer. In marketing terms, we amplify brand experience while evoking emotions that align with your customer lifecycle.
Review your full brand guidelines: They act as the core when building your brand experience. We use them to mold our design decisions around, making sure to also follow industry best practices when it comes to responsive breakdown for various devices, mobile-friendliness, inbound marketing, and user experience.
Beyond wireframing: We ensure your brand experience makes the site visitor feel welcomed and accepted by creating the right visuals, messaging and tone based on target audience research. Our team leverages storytelling web design techniques, so that while the content and visuals unfold down the page, so does your brand story, encouraging them to dive in and get to know you more.
A complete site for a complete buyer journey: Design additional pages to build out the complete visitor journey: We focus on consistent brand experience, with an eye toward being mindful to evoke an appropriate emotional response based on where the visitor is in the buying cycle.
Our website design agency developers understand the intricacies of HubSpot and WordPress development and work with page speed in mind, ensuring your website functions properly. Our web developers are hands-on in building and developing websites, including front-end and back-end development, database integration, and programming. Our SEO experts then utilize on-page and technical SEO best practices to give your website the best possible opportunity to rank with search engines.
Develop designed web pages on a content management system (CMS) platform, including HubSpot or WordPress.
Utilize optimization software to test designed templates for use on various mobile devices.
Add on-page, technical SEO recommendations including page title, meta description, headlines and more.
Apply web content developed by your team or the Kuno’s to each page.
Web development and content are an ongoing process throughout the engagement.
Consistently aligning your website’s functionality with your users’ preferences and expectations will adjust your marketing and sales KPIs. Adapting and changing your website based on your user behavior is fundamental to user experience. At Kuno Creative, we recognize and prioritize this.
Continuously monitor and review data to find ways to help reach defined goals.
Use Semrush and HubSpot for analytics and reporting.
Share content and campaign recommendations based on data.
Provide ongoing domain/keyword analytics review and updates.
Strategize and offer recommendations for paid advertising on digital channels.
Monitor domain-versus-domain (competitors) and keyword gap analysis.
Perform backlink analysis and disavowing of toxic links.
Run site audits and implement on-page SEO improvements.
Give CRM and marketing automation recommendations.
Deliver regular reporting, analysis and strategy.
Websites are meant to adapt and change with your visitors. Using a growth-driven, agile approach, your site will be continuously monitored and data reviewed to find ways to help reach defined goals.
Analyze user behavior and experience with A/B testing and heat maps.
Leverage user-generated content to better understand customer needs.
Monitor and evaluate web performance and speed.
Optimize user flows and navigation structure.
Analyze and report on site performance through Google Analytics.
Track and report on ROI for all online campaigns.
Develop and implement a content strategy for optimized visibility.
Develop and execute an SEO strategy to improve rankings.
Develop and execute link building strategies.
Every day that goes by without prioritizing your website user experience is a day your bottom line suffers. Together with a dedicated web designer, we can ensure your website is easy to find, easy to navigate, and easy to convert.
Additionally, our website copywriting services are designed to optimize your web copy for SEO, driving conversions and improving engagement with your visitors.