<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=1021636444570495&amp;ev=PageView&amp;noscript=1">

http://cdn2.hubspot.net/hubfs/32387/alternative-energy-content.jpg

How to Map Renewable Energy Content to the Buyer Journey

By Lara BerendtJan 26, 2016

alternative-energy-content.jpgRenewable energy marketers have their work cut out for them. They need to educate investors and potential customers about who they are, what they do, the fast-changing industry dynamics they face and how their technology works before they can even begin a sales pitch.

For many renewable energy companies, the bulk of ongoing content publishing is centered on industry news updates, which makes sense, as a lot of the awareness of and demand for their products is tied to the latest government incentives or regulatory changes.

But while curated industry news is one great component of your energy company’s inbound content strategy, it shouldn't stand alone. A diverse mix of content that meets people’s needs at each stage of the buyer journey can create more valuable interactions and build trust as prospects move toward a purchase.

Let's explore how to map renewable energy content to each phase of the buyer journey—awareness, consideration and decision—and look at some real content from renewable energy companies for inspiration.


Awareness

In the awareness stage, a potential buyer is just starting to experience a pain point or recognize a challenge that needs solving. Before people decide they want to invest in a new energy technology, they can explore a wealth of information online.

Whether you’re targeting businesses or consumers, you need to establish authority and build trust with people who are probably unfamiliar with your business. Offer useful industry or technology content for free to show prospects that you know your stuff and want to help them—generating trust, plus warm fuzzy feelings for your brand.

Introductory eBooks

In awareness-level eBooks aimed at a general audience, focus on answering basic questions rather than talking up your company or your offerings. Better yet, don’t even mention your product or solution at this stage. Stick with widely applicable, entry-level information about your industry’s trends and technologies.

Revolve Solar offers a downloadable "Solar Info Pack" right on its home page. The pack—actually a compilation of one-pagers—gives homeowners an overview of the basics of buying solar panels, how they work, why they’ll save money, and some energy-conserving tips for around the house.

revolve-solar-info-pack.jpg

Image source: Revolve Solar

Here’s another example from GridPoint, an energy management systems provider. Its eBook “The Five Megatrends Shaping the Energy Conscious Enterprise” summarizes the biggest pressures businesses face to adopt sustainable energy management practices. Industry reports can help B2B sellers demonstrate authority and thought-leadership to general audiences.

gridpoint-infographic.jpg

Image source: GridPoint

Infographics

When done right, infographics can provide skimmable, shareable statistics to whet your audience’s appetite.

One key tenet to keep in mind when creating infographics about a technical topic? “Resist TMI,” as Dennis McCafferty writes. “An infographic should not use Every Single Detail available. Yes, we know the researchers worked hard. But that doesn’t mean you have to include every factoid they came up with.”

In their “Why Microgrids Matter” infographic, O’Brien & Gere, an engineering firm with an environmental focus, sticks to a concise overview of the problems facing the grid—with some historical context for good measure—and defines microgrids for those who aren’t familiar with them.

OBrien-Gere-infographic.jpg

Image source: O’Brien & Gere

How-to or introductory blog posts

Popular awareness-stage blog post formats employed by renewable energy companies include:

  • How it works: Explaining the basics of a new technology.
  • Debunking myths: Addressing common fears, concerns or misconceptions about a new technology.
  • Help estimating costs: Sorting out confusion around applicable rebates or incentives to answer the question, how much is this all really going to cost me?
  • Energy-efficiency tips: Sharing additional ways readers can improve the efficiency of their homes or business facilities.

SolarCity addresses a top question for homeowners in “How many panels do I need?” When trying to envision what a solar array might look like on their roof, how much energy it will generate and how much it will cost, homeowners want to know: How big does my array need to be to make this a worthwhile investment? Smaller local brands can differentiate on broad topics like this by focusing on the unique needs of their local audience, environment or climate.

solarcity-question.jpg

Image source: SolarCity

Industry news updates

As mentioned, industry news is a great component of your content strategy. Not everyone is keeping up with the latest developments in your energy sector or changes in government policy, and they’ll appreciate being served this contextual information when they stop by your website.

SunPower brought a relevant news story home to its company blog with the post “President’s pledge for renewables puts punch behind clean power plan.” This tactic can backfire if you overuse it or try to piggyback onto news items that aren’t sufficiently relevant to your brand. This post works for SunPower because the news illustrates strengthening political support for the company’s solutions.

“The Obama Administration’s announcement of increased funding for innovative renewable energy research and new financial incentives to help low-income Americans go solar will only help further propel solar into the mainstream, helping to ensure that businesses, homeowners and states can implement the ambitious initiatives of the Environmental Protection Agency's Clean Power Plan.”—SunPower blog

Consideration

In this phase, your potential buyer is fully aware of her need and researching possible solutions. She’ll evaluate your brand among others to find the best fit. This is when all of that feature-focused content on the product you’ve been itching to showcase comes in handy for prospects.

Buying guides

Side-by-side feature comparisons and interactive product selectors can help steer the shopping experience and make it easier for people to educate themselves.

With GE’s interactive Wind Turbine Selector Tool, you can answer a few basic questions to get a recommendation of the best turbine for your wind speed and land. When making a large-scale equipment purchase, people usually need to speak with a human to iron out the details of their solution, but tools like this can point them in the right direction.

GE-turbine-selector.jpg

Image source: General Electric Company

Case studies

Prospects want to see proof from their peers that shows the quality and ROI of your solutions. Case studies let you frame the applications of your technology in ways that resonate with your target buyer.

People’s energy needs vary based on their environment, their infrastructure and other hyper-local factors. To get the most out of your case studies, personalize their delivery based on what you know about your prospect.

“People react to familiarity—for instance, presenting someone from London with a case study from New York may not resonate as well as if you displayed a case study from the U.K.,” writes HubSpot’s Siobhán McGinty. “Or you could choose to tailor case studies by industry or company size to the visitor."

Case study formats can run the gamut from simple to technical and from snapshot to in-depth. This short-form case study from SunPower, CA Couple Enjoy First Home and First $12 Electric Bill, provides a concise example of one family’s success story.

sunpower-case-study.jpg

Image source: SunPower

Product overview videos or webinars

Use videos and webinars to show prospects how your solutions work as they’re shopping around. Save the really technical deep dives for later. At this stage, keep videos simple but informative.

In this animated video, ChargePoint shows how its residential electric vehicle charging station works and highlights product features—like scheduling, mobile reminders and integration with Nest thermostats—that help make charging hassle-free. Bonus points for the cute cat.

chargepoint-video.jpg

Image source: ChargePoint via YouTube

Decision

In this final stage, your prospect compares all solutions and makes a purchase decision based on her research. If you’ve provided great value and built trust with prospects up to this point, congrats—they’re much more likely to buy from you.

But you can still set sales conversations up for success with the right late-stage evidence and offers. This is when you can toot your own horn a bit with testimonials and really strut your stuff with advanced technical content.

Testimonials

Testimonials can lend credibility to a new or unfamiliar technology. This is a great time to show the faces and voices of real people who love your solution.

This video from Apex Clean Energy features testimonials from satisfied windmill farm landowners. They share their initial concerns with having windmills on their property—safety of area wildlife, appearance, construction time—and describe how Apex allayed their fears and delivered as promised.

apex-testimonial.jpg

Image source: Apex Clean Energy

Advanced reports or white papers

Some buyers will need to get into the nitty gritty of your technology to learn whether it meets their complex needs. Technical reports and white papers can show a level of detail and expertise that will convince these prospects to choose you over a competitor.

This report from battery producer Aquion Energy takes a deep dive into its energy storage technology. After you download the asset, you’re prompted to contact Aquion’s sales engineers.


aquion-energy-report.jpg

Image source: Aquion Energy

Free consultation offers

Complex system purchases rarely happen solely online. Create streamlined landing pages and forms to help put ready-to-buy prospects in touch with your sales team to talk through any lingering questions.

Solar provider Enphase has created a path for homeowners on its website that culminates in the consultation request form shown below.


enphase-consultation-form.jpg

Image source: Enphase

Steps toward a more diverse content offering

Is your renewable energy company’s content mix a little (or a lot) out of balance?

  • Create a content map or matrix to determine how your existing content aligns with prospects’ needs at each stage of the buyer’s journey.
  • Identify your content gaps and prioritize the most important items to tackle first.
  • Regularly measure the success of all your content to learn what’s resonating with target buyers.
  • Continue to sharpen your focus to create content that will answer buyer personas’ specific questions.

For more information on mapping your alternative energy content to the buyer's journey, download our free eBook here

Lara Berendt
The Author

Lara Berendt

Lara Berendt is an editor and content strategy consultant with a background in journalism and B2B marketing. For ten years she's helped craft content for publications and businesses across a range of industries—from staffing and financial services to tech manufacturing and traditional print media—forever striving to optimize people's communications and the strategies that inform them. Learn more at laraberendt.com.
MORE FROM THIS AUTHOR >
Educate Renewable Energy Buyers with Content Marketing