In putting together a solid inbound marketing strategy, we usually focus on building relationships with potential customers by giving away valuable information and offers. We put ourselves in our customers' shoes and ask "what's in it for me?" Then we give them what they want, convert them to leads and nurture them into customers. But when we put our own shoes back on, the same question applies. What's in it for me, the inbound marketer, and my company?
Assuming that you follow the inbound marketing mantra of consistently publishing great content, engaging in social media, optimizing for search and nurturing leads you should see:
Performance metrics depend on the amount, frequency and quality of the content you create and the use of social media channels for communication and support. Much depends on how committed your organization is to inbound marketing as a strategy and using social media as a natural tool to communicate with customers and co-workers.
Inbound Marketing will have the most immediate effect on brand awareness. Every time someone visits your website, reads your blogs, subscribes to your feeds, signs up for your free downloads and webinars or follows you on one of your social network venues, you have helped to cement your brand in their subconscious. Each time that happens, you are one step closer to gaining a new customer. You can monitor brand awareness over time via:
Brand awareness is just half the battle. As your footprint becomes larger, you will get more feedback. That's what you want, to start a conversation and build a relationship with potential and existing customers. These conversations will happen with or without your presence. Successful companies monitor social media channels and respond to all kinds of questions and comments. Many of them use tools such as Twitter for customer service, which helps to funnel customer feedback into a single channel. Benefits of participation in social media include:
So, next time your boss, your investors or your co-workers express their doubts about the value of inbound marketing and social media, rattle off these bullet points. Then, show them your data.