
In several excellent posts on B2B Buyer Behavior and Buyer Persona, Tony Zambito points out how little most marketers know about their actual and potential customers. Buyer behavior has evolved dramatically in recent years, yet sales and marketing organizations are still inclined to use the same old tactics and hope for the best. Understanding actual behaviors and preferences, as opposed to assuming them, can make a huge difference in the effectiveness of content marketing and its impact on lead nurturing and sales conversion rates. Here are some avenues we marketers need to explore in order to better leverage this data.